Privacy Policy
How Vaccom handles personal information.
This policy explains what Vaccom collects, why it is collected, how it is used, and how customers can ask for access, correction or help with a privacy concern.
Scope
This Privacy Policy applies to personal information collected by Vaccom through the website, online orders, customer enquiries, store interactions, repair or warranty support, email, phone and related customer service channels.
Personal information Vaccom may collect
Vaccom may collect information such as your name, email address, phone number, billing and shipping address, order details, product interests, repair or warranty details, payment confirmation data, account details, messages you send to Vaccom, and any information needed to respond to a support request.
Payment card details are processed through payment providers and should not be sent by email or contact messages.
Website usage and cookies
Vaccom may collect website usage information such as pages viewed, search terms, device and browser information, IP address, referring pages, approximate location data, and interactions with products or forms. Cookies, pixels and analytics tools may be used to keep the website working, understand traffic, improve product discovery and measure advertising or marketing activity.
You can adjust cookie settings in your browser. Some website features may not work correctly if cookies are blocked.
How information is used
- To process orders, payments, delivery, pickup, returns and refunds.
- To answer product, store, repair, warranty and fitment enquiries.
- To manage customer accounts, order history and support records.
- To send service messages about orders, returns, repairs or account activity.
- To send marketing messages only where permitted or consented to.
- To improve the website, product catalogue, search, support and customer experience.
- To prevent fraud, maintain security and comply with legal obligations.
Disclosure to service providers
Vaccom may share information with trusted service providers where needed to operate the business. This may include website hosting, ecommerce platforms, payment processors, delivery providers, email systems, analytics tools, marketing platforms, repair agents, manufacturers, professional advisers and government or regulatory bodies where required by law.
Some service providers may store or process information outside Australia. Vaccom takes reasonable steps to use providers that handle information responsibly.
Marketing
Vaccom may send marketing messages where you have subscribed, purchased from Vaccom, or where the law otherwise permits it. You can unsubscribe from marketing emails using the unsubscribe link or by contacting Vaccom. Service messages about orders, repairs, returns and accounts may still be sent where necessary.
Security and retention
Vaccom takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No internet transmission or storage system is completely secure, so customers should avoid sending sensitive payment or identity information by email.
Information is kept only for as long as needed for business, support, warranty, tax, accounting, legal and record-keeping purposes.
Access, correction and deletion requests
You can ask Vaccom to provide access to personal information held about you, correct inaccurate information, or delete information where it is lawful and practical to do so. Vaccom may need to verify your identity before responding.
Privacy complaints
If you have a privacy concern, contact Vaccom first so the issue can be reviewed. Vaccom will aim to respond within a reasonable time. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.
Contact
For privacy questions or requests, contact Vaccom using the details on this page.
Talk to Vaccom
Call or email with the product, brand, model number, order details or repair issue so the team can point you in the right direction.