Website, ordering and customer service terms.

Using the website

By using the Vaccom website or placing an order, you agree to use the site lawfully and to provide accurate information when making enquiries, creating accounts, placing orders or requesting support.

You must not misuse the website, interfere with its security, attempt unauthorised access, submit false information, scrape content in a way that harms the site, or use the site for unlawful activity.

Product information

Vaccom aims to keep product descriptions, prices, availability, compatibility details, images and specifications accurate. Product information may change without notice. Images are provided to help identify products, but packaging, colours, included accessories and model details may vary by supplier or manufacturer.

For bags, filters, parts and accessories, compatibility should be checked using the brand and model number before ordering.

Prices and availability

Prices are shown in Australian dollars unless stated otherwise. Vaccom may update prices, promotions, stock availability and product ranges at any time. If an order contains an obvious pricing or catalogue error, Vaccom may contact you to correct the issue, cancel the affected item or provide a refund.

Orders and acceptance

Submitting an order does not guarantee acceptance. Vaccom may need to verify payment, confirm stock, check delivery details, review bulky item constraints, or contact you about product availability before fulfilling an order.

Vaccom may cancel or refund an order if a product is unavailable, payment cannot be verified, delivery is not practical, fraud is suspected, or an error affected the order.

Payments

Payments are processed through third-party payment providers. Do not send card details by email or contact message. Orders are not dispatched until payment is approved or another agreed payment arrangement is confirmed.

Delivery, pickup and risk

Delivery times are estimates only and may be affected by courier delays, stock availability, supplier delays, public holidays, remote delivery locations or bulky item handling. Risk in products usually passes when the product is delivered, collected, or otherwise handed over according to the order arrangement.

Free standard delivery over $149 on eligible orders. Bulky items, commercial machines, chemicals, pickup-only products, remote delivery addresses and freight restrictions may be excluded or quoted separately. These settings should be checked at checkout or with Vaccom before ordering.

Returns, refunds and warranties

Returns, refunds, repairs and warranty claims are handled under Vaccom’s Refund and Returns Policy and Australian Consumer Law. The policy does not limit any rights that cannot be excluded under law.

Read the Refund and Returns Policy.

Accounts and customer information

If customer accounts are used, you are responsible for keeping login details secure and for ensuring account information is accurate. Vaccom may suspend or close an account if it appears to be misused, fraudulent or connected to unlawful activity.

Privacy

Vaccom handles personal information according to the Privacy Policy. This includes information collected for orders, enquiries, accounts, repair support, analytics and marketing where permitted.

Read the Privacy Policy.

Intellectual property

Website content, layout, design, text, images, graphics, product content and branding are owned by Vaccom or used under licence unless stated otherwise. You may use the website for normal browsing and purchasing, but you must not copy or reuse content for commercial purposes without permission.

Third-party links and services

The website may link to third-party websites, payment providers, delivery providers, social platforms, manufacturers or other services. Vaccom is not responsible for third-party websites or their content, policies or availability.

Limitation of liability

To the extent permitted by law, Vaccom is not liable for indirect loss, lost profit, lost data, business interruption, or damage caused by misuse of products, reliance on inaccurate information provided by the customer, website outages, third-party services, delivery delays or events outside Vaccom’s reasonable control.

Nothing in these terms excludes, restricts or modifies rights that cannot be excluded under Australian Consumer Law.

Changes to these terms

Vaccom may update these terms from time to time. The current version published on the website applies when you use the site or place an order.

Governing law

These terms are governed by the laws of Victoria, Australia.